Support

Most questions are answered fastest by the guides on this site — and account-specific issues by live support on Telegram. Here's where to go for what.

Get help fast

• Live support (Telegram)

  The support team handles account, deposit and withdrawal issues 24/7 on Telegram — this is the channel that can look at your account. Have your username ready (never share your password).

• Payment guides

  Deposit not showing? Withdrawal delayed? The step-by-step guides cover the common causes and fixes before you need to wait for an agent.

• FAQs

  Quick answers to the questions we get most.

Before you contact support

Having these ready makes any issue faster to resolve:

1. Your UBET username (never share your password — support will not ask for it).
2. For deposits: the transaction ID/reference from your payment app and the time you sent it.
3. For withdrawals: the withdrawal request time and the method you chose.
4. A screenshot of any error message.

Common quick fixes

• Deposit not credited: most credit within minutes; if 30+ minutes pass, verify the transaction completed on the payment app's side first, then contact support with the reference.
• Game balance vs main wallet: funds may be sitting in a game wallet. Transfer back to the main wallet from the account menu — it's instant.
• KYC pending: first withdrawals need identity verification. Submit a clear document photo and it's usually reviewed the same day.

💬 Open Live Support on Telegram →

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